Critical thinking is a skill that I believe everybody needs to master. Some people just don’t have the capacity to think in a critical manner, but for those of us that do, the tactics involved can help to resolve all types of problems, including insurance claims.
I recently wrote and article about critical thinking as it relates to claim negotiation. Here is a link to the full article. In summary of the article, remember these 6 seemingly simple rules (they are easy to understand, but hard to enforce upon yourself).
1. Never assume anything
2. Listen carefully
3. Keep notes
4. Research on your own
5. Remember what you believe is always an opinion (facts are only the opinion of the majority)
6. Make sure you understand before you settle
If all else fails, run away!