If you don’t know what subrogation is, then this article isn’t for you. In this posting, I am speaking only of personal automobile subrogation recovery. A recent teleconference with some claims professionals made me think of this blog posting.
Subrogation recovery is a difficult skill to master. There are two fundamental approaches to maximizing recovery. One approach focuses on speed, and the other is based on securing the most future money. Think of the fable “The Tortoise and the Hare” and the lesson it teaches. We believe that lesson is well applied in the area of subrogation, and our long term numbers can prove it.
For a small to medium sized auto insurance claims department, the best method for maximizing subrogation recovery and reducing claims severity is to hire one specialist for every 500 subrogation potential claims that are open at any one time. Then train that specialist to promptly and effectively recover the easy money claims while sending out the “hard dollar” claims to a specialty vendor, not a subrogation mill. By specialty vendor, someone or company that can demonstrate the ability to recover money from uninsured motorists, not a company that works for a lot of large carriers (they count on the carrier missing easy money and in my experience don’t do a good job at recovering from uninsured motorists). The prime scenario would also include utilizing the “hard dollar” specialist to audit subrogation demands and specialty demands for proper payouts.
This scenario which is hard to find, is where my company specializes. By utilizing a company such as ours (the only one that exists), a small to medium sized company can kill two birds with one stone and maximize uninsured motorist recovery while at the same time minimizing the amount of money they pay out on subrogation and related matters like diminished value. By specializing in these niches, Petty Details,LLC provides the most bang for a company’s buck!