Our customer was tenacious and it paid off with a diminished value judgment!

Sometimes after helping a customer, the satisfaction is quite delayed due to the timing of the process. Our customer Mark from California reached out after an auto accident in L.A. County for help appraising his diminished value on his 2022 Volvo XC90. His claim came in right around $7500 so he purchased an appraisal and made his demand.

After getting a full denial from Kemper Insurance, he wasted no time in filing a suit in the Superior Court of California – County of Los Angeles to recoup his damages. To support his appraisal, Justin testified remotely as to the diminished value damages. We got word from the owner that he won his case recently and has finally wrapped up his collection efforts. Read his update below after my check-in!

“I ended up getting everything I was owed.

Thanks to Justin, I got the full judgment in small claims court. The insurance company paid out the max for the policy of the defendant, which was only about half of the judgement. Then I had the DMV intervene to force payment from the defendant. He paid me via a payment plan that completed last month.

I’m still astonished it all went my way. I’m so grateful to you both!”

If you need help with your diminished value, loss of use or total loss, reach out and we can help you too!