Katherine reached out to us after her daughter’s 2020 Mazda CX-5 got totaled by a hail storm. Once she got an offer from her insurance carrier Travelers, she did her research and felt the offer was very low.
She reached out to us for a free claim review and we agreed that it seemed like her vehicle should be worth around $21K when compared to the market.
Her offer was $15.9K before taxes and, after the appraisal clause process, she was awarded $20.7K for the value of her vehicle. This happens over and over again for our customers and you could be next if your claim is worth it.
Reach out today if you’re dealing with a total loss and see if you’re leaving money on the table!
Our customer was tenacious and it paid off with a diminished value judgment!
Sometimes after helping a customer, the satisfaction is quite delayed due to the timing of the process. Our customer Mark from California reached out after an auto accident in L.A. County for help appraising his diminished value on his 2022 Volvo XC90. His claim came in right around $7500 so he purchased an appraisal and made his demand.
After getting a full denial from Kemper Insurance, he wasted no time in filing a suit in the Superior Court of California – County of Los Angeles to recoup his damages. To support his appraisal, Justin testified remotely as to the diminished value damages. We got word from the owner that he won his case recently and has finally wrapped up his collection efforts. Read his update below after my check-in!
“I ended up getting everything I was owed.
Thanks to Justin, I got the full judgment in small claims court. The insurance company paid out the max for the policy of the defendant, which was only about half of the judgement. Then I had the DMV intervene to force payment from the defendant. He paid me via a payment plan that completed last month.
I’m still astonished it all went my way. I’m so grateful to you both!”
If you need help with your diminished value, loss of use or total loss, reach out and we can help you too!
Have you had trouble getting your diminished value claim settled?
So did our client Kelly in San Mateo, CA so she hired us as her experts.  She had a 2016 Audi Q3 2.0T Premium Plus with over $20K in damage after an accident that wasn’t her fault and, although it should have been totaled, the at-fault insurance carrier INSISTED it was repairable! Â
She submitted her $6100 DV claim and got the typical immediate denial.
Because California only requires $5K in property damage liability coverage, insurance companies COMMONLY attempt to use this denial / delay tactic…
Here’s how it works:
The responsible carrier will refuse to address the victim’s out-of-pocket damages (like Loss of Use and Diminished Value), arguing that the VICTIM’S insurance carrier needs to subrogate first.Â
If this happens, the victim almost never gets paid for Diminished Value.  Since your own policy doesn’t cover diminished value, you MUST get it from the at-fault person’s carrier so the subrogation claim must wait until you recover your DV. Â
Otherwise, the subro claim could exhaust the limits of the at-fault party’s policy, leaving you empty-handed with no way to recover.  The Made-Whole Doctrine exists to combat this inequity (search more about this topic on our blog).
Once she made everyone aware that she knew her rights, Kelly got the full Diminished Value settlement of $6100 and her insurance company was forced to wait on their subrogation claim.
Do you need a great expert appraiser to help with your diminished value auto claim? Â
You can get a FREE claim consultation today to talk about your claim with one of our experts!
Randy & Sue have a 2008 Lexus GS 350 that had $8500 in damages and was close to being totaled. They had no idea that they were owed money on TOP of the damages the other driver caused!
Thankfully, they knew an awesome body shop that they had used for years and multiple auto repairs and that awesome body shop knew how we helped on Diminished Value claims.
After getting our info, they signed up for a free claim consultation and got our help with an appraisal and our expert guidance through the process.
Randy & Sue fought for their diminished value loss and ended up settling for $2500!
Dear Ron (Shop owner),
First of all, thank you so much for the years of support and your extraordinary magic with our vehicle mishaps! You and your staff are “Awesome”!
When Sue picked up her GS 350 from the rear-end encounter, the quality work was superb, as always! Not to mention, you are a pleasure to do business with from every perspective, complimented by our insurance company as well.
We also would like to extend our sincere appreciation for introducing us to Justin Petty, an amazing Diminished Value expert who is very supportive.
With Justin’s guidance, we were able to obtain an equitable DV settlement from a very difficult insurance company! Another example of your pursuit of perfection and genuine concern for your customers’ welfare. We would have never known!!!
God Bless you and yours! – Randy & Sue
Lots of insurance companies will make up stories on why you aren’t owed diminished value….don’t listen to the naysayers! Talk to a REAL expert in this very niche field and get the truth you’ve been searching for.
If you’ve been in an auto accident that wasn’t your fault and YOUR awesome body shop doesn’t know the great work we’re doing, make sure to talk about the Petty Details of Diminished Value and how we can help!
Want to know if your diminished value claim is worth it?
Do you work at an awesome body shop and want to know more about our spectacular services?
Fill out the form below for a FREE consultation and find out how we can help YOU today!
Yulian G. lives in California 🌴 and has a 2016 Subaru WRX that sustained over $17K in damages.
He works at Yosemite National Park and, while he fought the wildfires, he was also fighting Mercury Insurance with a Diminished Value Appraisal from Petty Details to get his $7K auto claim paid. Guess what? He got it PAID IN FULL!
Hear straight from our raving fan – his email is below!
“Mercury Insurance sent me a settlement check in which the amount from your appraisal was included and paid in full!
I wanted you to know that, despite the complexity of this case, your services were ON POINT and you guys provided excellent customer service and expertise! I’m so glad that I listened to your advice!
Again, thank you so very much for your understanding, expertise, customer satisfaction and empathy. You’re a rare occasion in the business field today. I’ll make sure to highly recommend your business every chance I get! Come visit Yosemite anytime!”
Yulian G.
Want to be our next California diminished value success story?
Fill out the form below to get a FREE diminished value claim consultation today!
Are you dealing with a low offer on a total loss claim through your own insurance company?
So was Michael! His brand new 2018 Tesla Model S had less than 6K miles on it and a purchase price of $90K – he was offered $67,000….😡
He invoked the Appraisal Clause and hired Petty Details to be his appraiser on his dispute. After quite a battle, our experts got his total loss claim settled at $80,000.
Many accident victims and attorneys deal with these total losses and don’t know where to turn to find out how to fight for the value of their vehicle.
Want our expert opinion on your total loss?
If you’re dealing with a total loss claim with your own insurance company & want us to review it to find out our opinion, visit our website today & request a FREE claim consultation!
Tom lives in Oklahoma and had a 2017 Mazda Mazda3 Grand Touring with $12,400 in damages. He got our expert help with a diminished value auto appraisal and settled his auto claim for $3750!
Help from Petty Details is the real deal – whether you’re an accident victim, attorney or paralegal from a law firm, an adjuster, or a body shop, you and your clients can get help from the pro’s at Petty Details on your diminished value claim!
Want a FREE claim consultation?
Fill out the form below to find out if you could be our next success story….
Sometimes, when you invoke the appraisal clause, the two appraisers get in a sticky situation where they don’t agree and one tries to make up unwritten rules on the idea of “that is what we have always done”.
This case was one of those.
The owner had been through a pretty horrific hail storm and his new vehicle was totaled in the process. When he got his offer, he felt like it was pretty low. We took a look and agreed that his valuation contained the typical problems they normally do and seemed to be several thousand dollars off.
